About Us
The best vets for your pets in the west!
The Charleville Vet Surgery has been operating since 1996, and we are excited to announce that we have now merged with Terri Eckel Veterinary in 2021 and are now one team offering greater service.
Our mission at Charleville Vet surgery is to offer the highest quality of veterinary care available. We strive to treat your pets with compassion and respect. Along with our highly trained team, we have access to a range of instruments including in-house blood analysis machines, microscopes, a digital x-ray machine, an ultrasonic dental scaler and polisher, a digital dental x-ray machine, comprehensive anaesthetic monitoring devices, blood pressure machines and so much more!
As well as the many veterinary services offered there is also a dog boarding kennel & a Cattery for cat boarding available onsite offering affordable quality care for your cherished pets when you need someone else to care for their needs.
The team at Charleville Vet Surgery is all passionate about the care and welfare of animals and will endeavor to help you and your animal friends. We look forward to providing you, and your pet, with great advice and top-quality medical care.
Traveling Pets make up a large proportion of our patient numbers each year, and we are always pleased to extend our vet services to people visiting the South West.
We conduct regular clinics in outlying towns and hope to expand this service as we continue to grow.
Our Mission
We are dedicated to providing a workplace that, supports, enables and encourages happiness, gratitude and appreciation for its employees enabling them to reach their full potential and deliver exceptional service to all animals and the community.
Our Vision
Our vision is to be an employer of choice in the veterinary industry, a practice of choice for clients and a provider of learning and excellence for veterinary science.
Our Values
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COMPASSION
Showing empathy and compassion towards ourselves and others, to patients and clients, holding no judgement.
MAKING A DIFFERENCE
As a team we behave and practice to the highest standards of business and veterinary science, by adding value, being a positive influence within the business, striving for growth and working with a passion. We act as an advocate for the patient and prioritise their health whilst making a difference to our community by providing this service and supporting the community and surrounds.
COMMITMENT
We are committed to doing our best, showing up for the business, our patients and each other. We are committed to having fun and embodying work life balance, whilst also being committed to our client’s confidentiality, to conduct our practice in a manner that inspires trust with our clients and within our team, with a focus on providing excellence in service and care.
TEAMWORK
We strive to help and support each other, assuming positive intent within each other, working together to succeed and achieve a common goal. We can rely on each other, we respect the feelings and points of view of our colleagues, patients, and clients, we strive to set the team and our clients up for success, as we fail and succeed together as one team.
Our Promise
To put the welfare of our patient at the core of our decision making process
To be truthful and honest in our communication with staff and clients
To provide customized treatment solutions for every case and never judge our clients decisions.
To ensure that our staff, patients and clients experience the genuine care that we have to offer.
To remain committed to continuous improvement in technical and business aspects of veterinary practice so that our patients and clients get the best possible care and experience at all times
To be dedicated to the development and wellbeing of our staff so that they may feel engaged and happy at work.
Meet The Team
Dr. Terri Eckel
BUSINESS OWNER
VETERINARIAN
Terri is the co-owner and veterinarian of Charleville Vet Surgery. Terri is a local girl having grown up in Charleville. She loves her job and thinks it is one of the best professions in the world. Terri completed her veterinary studies at the University of Queensland in 2010. After graduating she worked in Bathurst but the call of the west had her return to her home town to provide excellent veterinary services to the lovely people of Charleville. Terri’s special veterinary interests include, but are not limited to, equine dentistry and small animal surgeries. Terri’s new little baby girl, Isla and her fur babies include Jimmy Choo, the hospital patient tormenting cat, and Dolly, the adorable Jack Russell.
Dr. Courtney Scott
BUSINESS OWNER
VETERINARIAN
Courtney is co-owner and veterinarian of Charleville Vet Surgery.
Courtney has always been a local of the area due to growing up on a cattle station near Windorah and completing primary school through the Charleville School of Distance Education.
Since graduating from James Cook University in 2017, Courtney has worked mostly in mixed practice including locuming across the country.
Courtney loves all aspects of veterinary practice, but her special interests are small animal surgery, and horse and cattle reproduction. Courtney was even lucky enough to travel to the USA to learn at a specialist equine hospital in her final year of uni!
In her time off she loves competing on her horses, looking after her little mob of cattle, keeping fit and hanging out with her naughty Jack Russell, Reggie!
Dr. Katherine Castles
VETERINARIAN
Dr Kat is one of our permanent part time veterinarians here at CVS. Kat is vastly experienced in mixed animal veterinary practice and brings to the clinic an array of extra remedial service offerings. Kat is a mother to two beautiful children, and is an avid art creator and plant enthusiast. Kat is also our local ambassador for our Bilby program here in Charleville.
Dr. Emma Young
VETERINARIAN
Dr Emma is our newest member to our Veterinary team, she commenced with us in February and she has fitted into our team perfectly.
She us such a positive influence on our team, with a bubbly personality and always willing to give everything a go.
She is fur mum to her newest little Kitten KitKat, whom she adopted from the clinic only after 2 months of working with us.
She loves all animals, and you will often see her zipping around town on her road bike.
Tegan Shelswell
OFFICE MANAGER
Born and bred in Charleville, Tegan is our Practice Manager and Office Manager. Her many responsibilities include stock ordering, inventory management, book keeping and accounts, drug auditing, vaccination reminder programs and generally keeping the office running smoothly.
Tegan is mad about animals, especially her two Cattle Dog X's "Jet" and "Tex" not to mention several horses and two cats.
Meagan Dempster
RECEPTIONIST
Meagan, is a key member of our Reception team. She brings with
her a wealth of knowledge and experience in customer service.
She has a bubbly personality and a can-do attitude, always lending a hand and willing to give everything a go.
She is the friendly voice when you call the clinic, who will always try her hardest to help you and your animal companion.
Rachael Thompson
RECEPTIONIST
Rachael joined our team in Reception in October 2022. Her friendly and outgoing personality brings a smile to our faces on a daily basis, and she is always there to help assist our clients with any enquiries they may have.
Gretchen Duff
SNR HEAD NURSE
Gretchen is our head nurse and has been in the Veterinary Industry since 2015. In this time she has completed her certificate 4 in veterinary nursing and is now stepping into the Snr Head Nurse/Practice management role.
Gretchen and her partner are currently embarking upon house renovations which are keeping them busy outside of work.
When Gretchen is not working or renovating she also enjoys the many sporting activities we have access to here in Charleville.
Gretchen’s fur family are Esta the Bull Mastiff cross.
Chelsea Reid
VET NURSE
Chelsea joined our team at the end of 2021. Chelsea has completed her Certificate II in Veterinary Nursing and is already looking forward to progressing through her Certificate IV. She is currently studying Certificate II in Vet Nursing.
Chelsea is a go-getter with a can-do attitude, she chips in everywhere she can, she is a quick learner, has a bubbly personality, and is a great addition to our team.
Chloe Macdonald
VET NURSE
Chloe joined CVS at the end of September 2020 to complete her placement for her Certificate 3 in Vet Nursing. Hailing from the the Toowoomba area, Chloe loved her placement here so much she decided to stay!
Chloe comes to us with a wealth of experience, having completed her Diploma in human nursing and growing up and working on farms. Chloe officially completed her Certificate 3 in Veterinary Nursing at the end of 2020, and plans to continue with her study and complete her Certificate 4 in Vet Nursing.
Chanelle Casey
VET NURSE
Channelle has recently joined the CVS team in late November. Channelle is an experienced Vet Nurse with a surmountable amount of clinical experience in veterinary nursing and has also completed her Certificate 3 in Vet Nursing.
Channelle is an asset to our team bringing a wealth of knowledge and experience.
Channelle and her partner have recently moved to the area, bringing with her a tribe of family pets including, 2 dogs, 2 cats, 1 horse, and 1 goat.
Maddison King
TRAINEE
Maddie is one of our part-time trainee animal attendants and has completed her Certificate II in Veterinary nursing at the start of 2023. Maddie loves her job because she loves working with animals. At CVS she is always learning something new and that makes her job exciting. Maddie was born in Charleville and has completed her schooling in Charleville. She loves living in outback Queensland, hanging with mates and riding horses!
Gina Clayton
VET ASSISTANT
Gina is our veterinary assistant and Jack of all trades!! Gina moved to Charleville from the Gold Coast in 1984. She enjoys ‘going bush’, camping, yabbying and anything ‘outdoors’. Gina enjoys working and CVS as each day is different. Gina enjoys learning new things.